Mini-Mart

Business Name

SOUTHBROOKE MINI-MART

Objectives

Offer affordable and high-quality grocery goods for the neighborhood as Associate Members

Provide income opportunities for full-time and part-time employees of the store

Provide producers a store to showcase their products and earn a living in the process

Return a minimum 6% annual income to investors

Store Hours

7AM to 7PM

Store Operations Manual

1. Clean and maintain the interior and exterior of the store.

2. Prevent pest infestations by making sure  that everything is in order.

3. Be aware of lurkers before and after opening the store.

4. Close windows and lights, check bathroom before closing the store. 

5. Do not leave the store during operation hours without qualified cashier. 

6. Inform the Store Manager via group chat for any remarkable updates on the store, clients,  deliveries, agents and other co-employees. Take a Photo or Video.

7. Stocks on Shelves must be pleasing and arranged ready and safe for customers to take and put in their basket. No falling items. No slipper floor. 

8. All prices must be clearly written, double-checked and updated if necessary.

9. Close the door of the store immediately for any issues that need to be rectified first before opening again.

10. Always report to the Store Manager via messenger GC.

Cashier

1. Count the money in the register before starting operations. Write the amount in the logbook.

2. Test all equipment if they are working. If not, do troubleshooting and inform the Store Manager.

3. If the scanner is not working due to hardware problems or brownout, 1) inform customer that there is no receipt yet and use phone as scanner or 2) prepare to write the ticket orders in the provided logbook. 

4. Upon scanning items double check the item name and the quantity. Use the proper bag or ask for grocery bags from the buyer.  

5. Say out loud "Total po ay XXX Pesos". Receive payment.  check for cash authenticity.  Say it out loud "Received XXX Pesos po" Print Receipt to open cash register.  Check twice kung tama ang amount ng sukli.  Say out loud "Sukli nyo po XXX pesos"  We have CCTV inside and outside the store.

6. Close the cash register.

7. No changing of bills to coins and vice versa.

8. Do not open register for any other reasons except taking payment, getting change, and counting at the end of the day.

9. End of Day Accounting - Check total amount of sales and must tally with the Store 

Inventory, Purchase and Delivery

1. List down items that are fast-moving and low in inventory for reference by the Store Manager.

2. Store Manager determines cash that can be used for the weekly purchase. 

3. Store Manager confirms order and coordinates delivery.

4. Upn arrival Store Manager makes sure that all items are in good condition (no damage, no expired or will expire soon) and the quantity is correct.  Delivery Invoice is signed and payment is made.

5. Delivery stocks are replenished on the shelves and noted.  Excess stocks are stored in the provided spaces taken a photo of and sent to Store Manager GC.

6. New stocks must be placed in the back of the display.

7. Expiration Dates are noted on the tracking sheet .

8. Weekly the Store Manager is advised of Expiring Items.  

9. Close to expiry items are taken out of shelves and returned to agents or Susying if necessary.